Bread and Butter Advice Ltd is an appointed representative firm of True Bearing Limited. As the principal firm, any complaints should be directed to:

Compliance Director
True Bearing Ltd
2 Buckshaw Court
East Terrace Business Park
Euxton Lane, Euxton

Email: helen.lupton@truebearing.co.uk

Fax: 01257 260099

You can also refer your complaint to the Financial Ombudsman Service if we don’t resolve the matter to your satisfaction. The Financial Ombudsman Service can help resolve disputes between firms and their customers, they’re entirely independent, and the service is free.

You can contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Phone: 0800 023 4567 or 0300 123 9123 Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

In addition to the above you can also contact the European Online Dispute Resolution service by visiting their website: http://ec.europa.eu/consumers/odr/

FCA registration number: 4806442